Welcome to Vintage Art and Decor! We appreciate your trust in our products and services. Our refund policy is designed to ensure a fair and transparent process for our customers.
## 1. Refund Eligibility
We understand that circumstances may arise where you may need to request a refund. To be eligible for a refund, please ensure that your situation falls under one of the following criteria:
- **Damaged or Defective Items:** If you receive a damaged or defective item, please contact us within [X] days of receiving the product. We will provide instructions on how to return the item for a replacement or refund.
- **Incorrect Item Received:** If you receive the wrong item, please notify us within [X] days of receiving the product. We will arrange for the correct item to be shipped to you, or offer a refund based on your preference.
- **Cancellation of Custom Orders:** For custom orders, a cancellation request must be made within [X] hours of placing the order. After this timeframe, the order is considered final, and refunds will not be issued.
## 2. How to Request a Refund
To initiate a refund, please follow these steps:
- **Contact us:** Reach out to our customer support team via email at [support@theglassinlay.com] with your order number, a description of the issue, and any supporting evidence such as images of damaged items.
- **Await Instructions:** Once your request is received, our team will review the details and provide you with instructions on how to proceed. This may include returning the item or providing additional information.
## 3. Refund Processing Time
Refunds will be processed within [X] business days after we receive the returned item or validate the refund request. The processing time may vary depending on your payment method and financial institution.
## 4. Non-Refundable Items
Please note that certain items are non-refundable, including:
- **Downloadable Products:** Once a digital product is downloaded, it is non-refundable.
- **Gift Cards:** Gift cards are non-refundable and cannot be exchanged for cash.
## 5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at [support@theglassinlay.com]. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing Vintage Art and Decor!
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