**1. Domestic Shipping:**
Vintage Art and Decor is proud to offer reliable domestic shipping services within India. Orders are typically processed within 7 business days from the date of purchase. Once shipped, please allow an additional 5 business days for delivery.
**2. International Shipping:**
Vintage Art and Decor is aslo proud to offer reliable and well packaged International shipping services across the world. Orders are typically processed within 7 business days from the date of purchase. Once shipped, please allow an additional 20 business days for delivery.
**3. Shipping Costs:**
Shipping costs are calculated at the checkout based on the weight of your order and the delivery location. You will be able to view the shipping charges before completing your purchase.
**4. Tracking Your Order:**
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
**5. Delivery Issues:**
If you encounter any issues with the delivery of your order, please contact us at [support@theglassinlay.com]. We will work with our shipping partners to resolve the issue promptly.
## Returns and Exchanges
**1. Returns Eligibility:**
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return the item(s) within [Z] days of receiving your order.
**2. Return Process:**
To initiate a return, please follow these steps:
– **Contact us:** Email our customer support team at [support@theglassinlay.com] with your order number and the reason for the return.
– **Package the item:** Securely pack the item(s) in the original packaging, including all accessories and tags.
– **Return shipment:** Ship the package to the address provided by our customer support team. Please note that the cost of return shipping will be your responsibility.
**3. Refund or Exchange:**
Upon receiving the returned item(s), we will inspect the condition. If the items are in their original, unused condition, we will process a refund or exchange based on your preference.
**4. Non-Returnable Items:**
Certain items are non-returnable, including:
– **Custom Orders:** Products that are specifically made to order and customized according to your specifications.
– **Downloadable Products:** Digital products that have been downloaded are non-returnable.
**5. Contact Us:**
If you have any questions or concerns about our Shipping and Returns policy, please reach out to us at [support@theglassinlay.com].
We are committed to ensuring your satisfaction with our products and services.
Thank you for choosing Vintage Art and Decor!
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